My Citroen app not recording journeys

Faults and Technical chat for the Citroen Aircross
JFS Dorset
Posts: 15
Joined: Thu Jul 16, 2020 5:27 pm

Re: My Citroen app not recording journeys

Post by JFS Dorset » Sat Aug 01, 2020 8:27 am

I have managed to export my data to spreadsheet ok, but, mileage figure column has changed to kms although title says miles, on the spreadsheet everything else seems ok! I have set up with miles so no idea why exporting changes to kms. Maybe a formula issue!
C3 Aircross 2019 with feel spec in silver and black. Previous car Citroen C5 Petrol VTR

Posts: 168
Joined: Tue Jan 28, 2020 10:22 pm

Re: My Citroen app not recording journeys

Post by Beanee687 » Sun Aug 02, 2020 12:46 pm

With the app running go to journeys. Today on mine it says no journeys but that's because it's a new month and I haven't been anywhere with app running. At top of page there is a symbol that looks like a funnel, next to the download arrow. Touch the funnel and make sure all the three switches are ON. That made mine work. What I do find odd is that in the list of journeys even on the same day some show the start and end location and other only show a journey. Yes GPS is on.
If you wish to uninstall the app, then save your data first. Touch the car symbol, then connected services then find out more, then save your trips. Uninstall, reboot phone, download new version.

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