Map update failing (14.0.0...

[Ries]

Please use interpunction.
Make use of dots, comma's and capitol letters at the start of a sentence.
That makes reading your sentences a lot easier.

[chris64]

Hi can anybody help me out i purchased a 2019 c,5 ac VR7ACYHZRKL020361 it has never been updated and runs on version 31.09.46.62_NAC-r0, I have downloaded the latest updates from the citroen app but it won't do anything says no file,s on media device and not compatible with firmware is there another version or versions I need to download as the version on the car says 2018 and as far as I can tell it has never been updated

[Kev B]

Hi chris64.

If you're referring to the screen and maps then firstly I suggest downloading and installing the "Citroen Update" programme from the Citroen website to a Windows Computer. Set the PC up to ensure it doesn't go into sleep mode.
Once installed on the PC open the programme and you'll be asked to insert your vehicles VIN number.
The programme will show which newest updates are available for your vehicle and the steps to take.
Be aware beforehand that you'll need at least a 32GB memory stick and a fairly good broadband connection.
The programme will firstly download the updates to a temporary folder and tell you when it is ready for the next step. This can take some time so be patient..
Next you will be asked to insert your memory stick and the programme will format the entire thing and then start to copy files across to the formatted stick.
The programme will advise when it's finished and when its safe to remove the stick.

Take the stick to the car and start the engine. Do not turn the engine off until the whole process is finished. Insert the stick into the USB socket and the screen will respond and take you through the rest of the process. It is at this stage (in the car) that you'll be able to choose which maps to install.

I would suggest you update both the screen software and the maps at the same time, one after the other in the same instance.
Again be prepared to sit in the car for a good while.. maybe even an hour!

[chris64]

Hi kev B ive done all that over the past week and keep getting this mesage everytime wguch i will upload pictures for you to see im on my 4th new 32 gb fat 32 usb stick now ive rang the citroen dealership they want £144 to update the car

[Samirson666]

Hello @Juan, i am new here and i need help. My C5 Aircross 2.0 shine blue HDI from 2020 has the same problem with update. It says version not Compactible with Hardware.
I have noticed that firmware is 6 years old. Firmware version is 31.09.46.62_NAC-r0 I am stuck and need help.
VIN VR7AJEHZRLL007135
Thank you

[Oglesby99]

C5, phev. However do you start the engine??? And run while the USB is plugged in? Please.

[Samirson666]

Yes i tried witth engine running. Offcourse i followed NAC instrucions but no use. I bought this car from reseller and this issue is not in garanty.

[fred_peeps]

Hi All, I'm getting the same 'version not compatible with hardware ' message that many in this thread have been having. I'm trying to update the infotainment and it's currently 21.06.47.34_NAC-r0 and the citroen app is suggesting version 21.08.87.32_NAC-r1. I've tried a couple of USB drives formatting of FAT32 and used the citroen app and also tried to copy the files across manually (download from app) to the USB with no joy. Thanks for any help

[Samirson666]

Hi All, I'm getting the same 'version not compatible with hardware '

I think that our probles is a licence for update that expired is but i am not sure. Juan knows that better.

[BlackEdition]

Hi Guys,

In regards to updating your firmware and map try and see if you have a USB stick which is 3.0 (plug has blue plastic like picture attached)

My brother had a USB 3.1 and it always failed. I let him borrow my USB 3.0 stick and he managed to update his car.

Hope that helps