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Mobile app

Posted: Mon Jun 11, 2018 6:44 pm
by KNEWBY16
Anyone know why when the app connects to the car the notification on your phone is all in French ??? Looked in settings but can't see anything ,the rest of the actual app is in English , not a bad app either !

Re: Mobile app

Posted: Mon Jun 11, 2018 9:50 pm
by Jay R
I think that's just you with that one. What phone, what app? Android Auto, Mirrorlink, Apple Carplay, ...?

Sounds a bit like the app is set to French and when it's connected it swaps to the language of the car.

Re: Mobile app

Posted: Tue Jun 12, 2018 5:28 am
by KNEWBY16
Hi , I've got moto g5 on android , using My Citroen , it happens as soon as the app connects to the car via the Bluetooth , the very 1st notification is in French ,it also happens with the scan my Citroen 😕

Re: Mobile app

Posted: Tue Jun 12, 2018 4:09 pm
by Jay R
Been trying to duplicate this but I haven't been successful.

Re: Mobile app

Posted: Wed Jun 13, 2018 3:46 pm
by KNEWBY16
Hi , I will screenshot it as soon as I can get in the car , wife on lates this week so missing my "fix" , really is the best car we've had , shame Citroen can't supply the demand they'd make a fortune !

Re: Mobile app

Posted: Tue Aug 14, 2018 1:12 pm
by RosieG
Anyone else having problems with MyCitroen app. It worked fine for a few days but has stopped the last couple. I have refreshed it, deleted it, reinstalled it and it's still not updating.

Re: Mobile app

Posted: Tue Aug 14, 2018 4:10 pm
by Jay R
Just had a look and yes, mine hasn't updated for a while as well. I'll have a play with it tonight and see if I can get it going again.

Re: Mobile app

Posted: Tue Aug 14, 2018 5:36 pm
by Jay R
Fixed.

I opened the App while in the car and it updated all my journeys. (In order, with petrol alerts as well...). I believe that my phone saw the App as a power drain and set it to shut down the App when not in use. I have now set the Phone to not auto close the App so I think it will be fine from now on.

Re: Mobile app

Posted: Tue Aug 14, 2018 6:25 pm
by RosieG
Thanks JayR did the same as you and it eventually kicked in and updated. Will make sure my phone doesn't automatically close it in case that was the problem.

Re: Mobile app

Posted: Tue Aug 14, 2018 8:52 pm
by Jay R
In my phone it's under Settings/manage apps/my citroen/ battery saver. I turned the battery saver off. I also turned on Autostart and made sure that "Start in background" was ticked. (It was.) Not sure I needed the Autostart ticked. If all is ok now, i I may turn that back off and see if it matters.