Map and Touch Screen Updates

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the2ems
Posts: 31
Joined: Fri Nov 13, 2020 2:31 pm

Re: Map and Touch Screen Updates

Post by the2ems » Fri Nov 20, 2020 7:35 pm

I’ve now purchased a new flash drive, 16gb. Formatted it as per instructions and re downloaded the updates to it. Tried it in the car and got the same message “Version not compatible with hardware” I’m just wondering, I am currently showing version 10.0.0.r0, and the update is 16.0.0.r0. Is this too big a jump. And in a 2 year old car, would it be that far behind?
C3 Aircross Flair 110 Automatic

Chrislo
Posts: 85
Joined: Thu Sep 05, 2019 8:03 pm
Location: Maidenhead

Re: Map and Touch Screen Updates

Post by Chrislo » Fri Nov 20, 2020 8:32 pm

Oh dear, don’t know what else to suggest! Just a thought, are you waiting for the apps to load fully before inserting the usb drive?
I wouldn’t have thought the jump in upgrades would make any difference, but not being a tech geek I might be wrong.
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JohnLX
Posts: 22
Joined: Sat Nov 14, 2020 11:49 pm

Re: Map and Touch Screen Updates

Post by JohnLX » Sun Nov 22, 2020 10:00 am

I am also getting the 'wrong hardware version' with my 2019 110BHP Flair.
The My Citroen App Vehicle Touchscreen menu advised me that an upgrade was due.

It's interesting to see that I am not alone in experiencing this issue. It would be nice to determine if it is firmware related to the car or simply due to the make of the memory stick.
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the2ems
Posts: 31
Joined: Fri Nov 13, 2020 2:31 pm

Re: Map and Touch Screen Updates

Post by the2ems » Sun Nov 22, 2020 10:31 am

JohnLX wrote:
Sun Nov 22, 2020 10:00 am
I am also getting the 'wrong hardware version' with my 2019 110BHP Flair.
The My Citroen App Vehicle Touchscreen menu advised me that an upgrade was due.

It's interesting to see that I am not alone in experiencing this issue. It would be nice to determine if it is firmware related to the car or simply due to the make of the memory stick.
Hi johnLX, that’s very interesting. Same year and engine as mine. As a matter of interest, do you know what version you currently have? And have you ever done a previous update. Incidentally, I tried two different makes of memory stick.
C3 Aircross Flair 110 Automatic

JohnLX
Posts: 22
Joined: Sat Nov 14, 2020 11:49 pm

Re: Map and Touch Screen Updates

Post by JohnLX » Sun Nov 22, 2020 11:52 am

No previous upgrades and mines the manual gearbox. Enclosed is a picture of the sw versions.
The USB stick is now being re-formatted just in case.

I work in IT and I can follow technical instructions without much fuss but there seem to be some grey areas with this aspect of the product. :!:

The 12th November seems to be the day that things 'changed' and I am VERY sure that nothing was touched.

20201122_112446.jpg

C3 Aircross 110BHP Petrol Manual

the2ems
Posts: 31
Joined: Fri Nov 13, 2020 2:31 pm

Re: Map and Touch Screen Updates

Post by the2ems » Sun Nov 22, 2020 12:28 pm

JohnLX wrote:
Sun Nov 22, 2020 11:52 am
No previous upgrades and mines the manual gearbox. Enclosed is a picture of the sw versions.
The USB stick is now being re-formatted just in case.

I work in IT and I can follow technical instructions without much fuss but there seem to be some grey areas with this aspect of the product. :!:

The 12th November seems to be the day that things 'changed' and I am VERY sure that nothing was touched.
20201122_112446.jpg
Same mapping version as mine. But the update says 16.0.0.r0. That seems a big jump to me.
C3 Aircross Flair 110 Automatic

JohnLX
Posts: 22
Joined: Sat Nov 14, 2020 11:49 pm

Re: Map and Touch Screen Updates

Post by JohnLX » Sun Nov 22, 2020 12:49 pm

It certainly does. My car was a demo car and had only done about 4500miles when I got it.
I do wonder if the current software and updates are still as they left the factory and how many there have been since? It may be that it has to have a critical in between version installed first?

The only other software that was enabled on this vehicle was the speed camera option, daylight robbery, and at least it shows that the system 'can' communicate with the server.

Unfortunately I am still waiting for the USB stick to slow format and the 9.55GB update to finish downloading - the server seems very slow today. . . . . . .
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the2ems
Posts: 31
Joined: Fri Nov 13, 2020 2:31 pm

Re: Map and Touch Screen Updates

Post by the2ems » Sun Nov 22, 2020 1:53 pm

Would appreciate being kept updated on progress please.
C3 Aircross Flair 110 Automatic

JohnLX
Posts: 22
Joined: Sat Nov 14, 2020 11:49 pm

Re: Map and Touch Screen Updates

Post by JohnLX » Sun Nov 22, 2020 3:57 pm

Ok so nearly 4 hours later and the 2 files that were downloaded, approx. 12GB, only produce a stick with 2GB on it - hmmm!
The download folder on the PC containing these 2 files has had the contents deleted. So a new download is needed.
The stick used was a PNY 64GB so I am now going to try a Sony 16GB just in case there is so sort of issue with the sizing.
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the2ems
Posts: 31
Joined: Fri Nov 13, 2020 2:31 pm

Re: Map and Touch Screen Updates

Post by the2ems » Sun Nov 22, 2020 4:20 pm

JohnLX wrote:
Sun Nov 22, 2020 3:57 pm
Ok so nearly 4 hours later and the 2 files that were downloaded, approx. 12GB, only produce a stick with 2GB on it - hmmm!
The download folder on the PC containing these 2 files has had the contents deleted. So a new download is needed.
The stick used was a PNY 64GB so I am now going to try a Sony 16GB just in case there is so sort of issue with the sizing.
👍🏻
C3 Aircross Flair 110 Automatic

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