Page 1 of 1

TomTom

Posted: Sat Aug 03, 2019 11:02 pm
by 04bige
Hi all,

I’ve had my Aircross since January and have always used Waze and CarPlay but I was told we get TomTom live maps included in the car. I went to register for it and got a message saying my car was not compatible. Has anyone else had this issue?

Re: TomTom

Posted: Sat Aug 03, 2019 11:03 pm
by 04bige
Screenshot of the Citroen website

Re: TomTom

Posted: Sun Aug 04, 2019 7:59 am
by Korber
You did check with your VIN number, right?
Maybe the dealer has already registered your car (only one registration per VIN is accepted).
Does your car has the emergency & assistance pack? if not, you should tether your phone to have the Tom Tom live service.
For the activation procedure check the videos here:
https://www.citroen.co.uk/about-citroen ... onnect-nav

Re: TomTom

Posted: Sun Aug 04, 2019 8:54 am
by mike1940
Only if your car was fitted with connect nav and registered by dealer at time of purchase.
:shock:

Re: TomTom

Posted: Sun Aug 04, 2019 9:44 am
by Handy Andy
My C5 has the nav fitted but was not activated by the dealer, I did it myself with no issues

Re: TomTom

Posted: Tue Aug 06, 2019 10:03 am
by Plonk
Yes, I had the same problem but tried again a few days later and it was then recognised. I can only assume there is a delay in getting the car on the system.

Re: TomTom

Posted: Sun Aug 11, 2019 11:02 am
by jezparker
Yes I had it initially, but sorted in a few days. They did it at the dealer, but said it could take a couple of days to kick in. Try again soon.

Re: TomTom

Posted: Fri Aug 23, 2019 8:26 am
by Cotsy
Yes have this problem, dealership tried to add but said there were technical issues which needed Citroen UK to resolve. The problem has been with their Connect Services for 2 weeks now and they are still trying to resolve. They all say I should have this but to date no one has been able to resolve it. Very frustrating as just keep getting reply we are working on it.
UPDATE - Now connected and activated. I removed my car listing on internet and reinstalled and it let me add free subscription for Connect Sat Nav and it activated in car within 24 hours.

Re: TomTom

Posted: Fri Aug 23, 2019 9:50 pm
by -VJ-
Same here as 04bige has. I have C3 Aircross manufactured in june 2019 with navigation and it hasn't emergency buttons. The UK website says that my C3 Aircross is not combatible with connect nav.

Maybe I should wait a couple of weeks and try again?

(I don't reside in UK, the Finnish Citroen web site says for my car: invalid VIN number !!! )

I have updated map data via USB port and it went fine. basic TMC navigation when I connect car to net with Phone. My Citroen app gives load links for loading map data to my computer but Citroen web site tell invalid VIN if I try to get map update via web site.