All Citroen Aircross related discussions
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Post by 04bige » Sat Aug 03, 2019 11:02 pm

Hi all,

I’ve had my Aircross since January and have always used Waze and CarPlay but I was told we get TomTom live maps included in the car. I went to register for it and got a message saying my car was not compatible. Has anyone else had this issue?

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Re: TomTom

Post by 04bige » Sat Aug 03, 2019 11:03 pm

Screenshot of the Citroen website


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Re: TomTom

Post by Korber » Sun Aug 04, 2019 7:59 am

You did check with your VIN number, right?
Maybe the dealer has already registered your car (only one registration per VIN is accepted).
Does your car has the emergency & assistance pack? if not, you should tether your phone to have the Tom Tom live service.
For the activation procedure check the videos here: ... onnect-nav
C3 aircross 110 BVM6 Shine

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Re: TomTom

Post by mike1940 » Sun Aug 04, 2019 8:54 am

Only if your car was fitted with connect nav and registered by dealer at time of purchase.

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Re: TomTom

Post by Handy Andy » Sun Aug 04, 2019 9:44 am

My C5 has the nav fitted but was not activated by the dealer, I did it myself with no issues
C5 Aircross Flair Plus 180 Petrol Auto, Platinum Grey with Red Accents and Black Wheels.

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Re: TomTom

Post by Plonk » Tue Aug 06, 2019 10:03 am

Yes, I had the same problem but tried again a few days later and it was then recognised. I can only assume there is a delay in getting the car on the system.

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Re: TomTom

Post by jezparker » Sun Aug 11, 2019 11:02 am

Yes I had it initially, but sorted in a few days. They did it at the dealer, but said it could take a couple of days to kick in. Try again soon.
C5 Aircross Flair 1.2 petrol manual. Platinum Grey

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