Nav & map update help?

Faults and Technical chat for the Citroen Aircross
martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Thu Jul 01, 2021 6:38 pm

I eventually got a response from Citroen connected services and they just fobbed me off with if there's no update then take it to the dealer.

I persisted by telling them it's a much bigger problem with C5 aircross's on the wave 3 system and that they should take it higher up and recently got back to me saying according to their systems via this link:

https://www.citroen.ie/quick-links/myci ... ystem.html

Apparently I have a maps update and a firmware update available. I know I have a map update as the app says so and as for firmware I know there's one but their system keeps telling me no. I've not been able to check as it needs to be done via a desktop/laptop as the link doesn't work for mobile. However would they have got the same result if I hadn't manually updated my firmware and maps myself?

Who knows but I think last time I tried that link it failed to work properly.
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martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Fri Jul 02, 2021 2:16 pm

I can confirm that to anyone who needs help with updates that the link in my post above works. It showed both the latest maps and the newest software update for me.

This is while the mycitroen app only showed the latest map update and no firmware update available.

So somewhere on Citroens servers there is an issue where it's not properly communicating between devices.

However I am still skeptical as the Citroen update app on Windows didn't show me as having any updates when I originally installed it. It also only showed the maps update when I checked it after manually updating so I can only assume they did something on their end to show all available updates.
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srperry
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Joined: Fri Mar 01, 2019 10:32 am
Location: Wiltshire, UK

Re: Nav & map update help?

Post by srperry » Fri Jul 02, 2021 8:35 pm

The link doesn't work for me!
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martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Sat Jul 03, 2021 8:50 am

The link has to be used on a laptop or desktop computer. It won't work on a mobile device such as a phone or tablet.
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srperry
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Location: Wiltshire, UK

Re: Nav & map update help?

Post by srperry » Sat Jul 03, 2021 9:18 am

I am using a laptop. I get the result below:

Screenshot 2021-07-03 101410.png

C5 Aircross PureTech 130 S&S Flair, Tijuca Blue/Black Roof, Metropolitan Grey ambience

BusybeasC5A
Posts: 25
Joined: Fri May 28, 2021 9:19 pm

Re: Nav & map update help?

Post by BusybeasC5A » Sat Jul 03, 2021 10:42 am

Not that I need it, but works ok on my laptop.

https://www.citroen.ie/quick-links/myci ... ystem.html

Screen Shot 07-03-21 at 11.40 AM.PNG

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mikeb
Posts: 43
Joined: Sat Jul 13, 2019 11:06 am

Re: Nav & map update help?

Post by mikeb » Sat Jul 03, 2021 4:04 pm

This is the link I used successfully for the UK.

https://navigation.citroen.co.uk/update ... ion-system

Mike.
C5 Aircross Blue HDI 130 EAT8 Flair Plus in Tijuca Blue

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srperry
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Location: Wiltshire, UK

Re: Nav & map update help?

Post by srperry » Sat Jul 03, 2021 11:13 pm

Thanks Mikeb, that link worked for me too. The picture I put above was the result after I had entered my VIN... Your link worked fine...
C5 Aircross PureTech 130 S&S Flair, Tijuca Blue/Black Roof, Metropolitan Grey ambience

martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Sun Jul 04, 2021 7:21 am

I think both links are effectively off to the same server as I've previously tried to use the other link but it just kept spinning after putting my vin in.

Srperry I can only assume that whatever plugin Citroen used for the checker didn't want to load on that link as it's the same error as when you try to load the link on your mobile.

I'm happy that you got another link to work though.
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srperry
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Re: Nav & map update help?

Post by srperry » Sun Jul 04, 2021 10:07 am

Thanks for your help, anyway, martyness.
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