Nav & map update help?

Faults and Technical chat for the Citroen Aircross
Post Reply
martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Nav & map update help?

Post by martyness » Tue Jun 22, 2021 9:29 am

Hi

I recently purchased a 69 plate c5 aircross flair plus model. When I checked the software and map versions they are both from 2018 and both my citroen app and the citroen update app on windows are both telling me that there are no updates which I find very hard to believe given how far the versions on the car are out of date compared to versions I've seen on this forum.

Can anyone out there help me out?

DSC_0175.JPG

DSC_0174.JPG

DSC_0173.JPG

C5 aircross flair plus platinum grey metallic with red inserts

User avatar
Spark
Posts: 3
Joined: Sun Nov 29, 2020 11:53 am

Re: Nav & map update help?

Post by Spark » Tue Jun 22, 2021 1:42 pm

I live in The Netherlands

Latest firmware version: 42.03.31.32_NAC-R0 (26-11-2020)
Latest map version: EUR 9.0.0-R0 (15-03-2021)
C5 Aircross PureTech 130 S&S Business Plus ▪︎ Manual ▪︎ Pearl White ▪︎ 19 inch 'Art' wheels

martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Tue Jun 22, 2021 3:44 pm

I don't understand why mine is saying there isn't any updates when there clearly is.

I've contacted Citroen to see what they say or if they can fix the issue.

However would anyone happen to have links to the latest versions?
C5 aircross flair plus platinum grey metallic with red inserts

martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Tue Jun 22, 2021 8:08 pm

Think I've figured it out. My system is wave 3 which the firmware on it is the latest version for 30.XX.XX.XX systems. However the newer 40.XX.XX.XX firmware for the wave 4 systems also works on wave 3 systems so might be a bug in Citroen's system into why I don't have any updates.

Going to wait and see what Citroen say but I have found the latest firmware version that works on wave 3 systems and the latest maps so I can manually update them (which might also update Citroen's system into working properly)
C5 aircross flair plus platinum grey metallic with red inserts

grantham6
Posts: 3
Joined: Wed Jun 23, 2021 6:08 pm

Re: Nav & map update help?

Post by grantham6 » Wed Jun 23, 2021 6:11 pm

How do you manually download software updates? Google is not my friend :(

I have a very similar issue to you martyness, and the My Citroen app tells me there are no updates

martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Wed Jun 23, 2021 6:58 pm

I'll send you a pm with information.
C5 aircross flair plus platinum grey metallic with red inserts

grantham6
Posts: 3
Joined: Wed Jun 23, 2021 6:08 pm

Re: Nav & map update help?

Post by grantham6 » Wed Jun 23, 2021 7:05 pm

Thank you very much!

martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Thu Jun 24, 2021 6:09 pm

So further update since I'm still waiting for Citroen connected services to contact me with a solution.

After manually updating my C5 aircross firmware from 31.09.46.62 to version 42.01.72.32 (which also included NAC wave 4 maps version 8.0.0 from August 2020) the my citroen app now shows an update for version 9.0.0 maps.

Which is progress in terms on map updates but so far I will still need to manually update the firmware from 42.01.72.32 to version 42.03.31.32.

Screenshot_20210624-185842.png

C5 aircross flair plus platinum grey metallic with red inserts

peter m
Posts: 45
Joined: Sun Jan 19, 2020 9:01 pm

Re: Nav & map update help?

Post by peter m » Sun Jun 27, 2021 3:26 pm

Hi Martyness
I've have the same problem with my C5 ,which I picked up yesterday and still running 2018 map update. My citroen app says no updates available, when I put my vin number in citroen map update page that says no updates available.
Hope you or someone else can help.
C5 aircross flair plus 130 Platinum Grey

martyness
Posts: 30
Joined: Tue Jun 22, 2021 9:23 am

Re: Nav & map update help?

Post by martyness » Sun Jun 27, 2021 7:35 pm

No problems, I've sent you a pm which should help you out.
C5 aircross flair plus platinum grey metallic with red inserts

Post Reply