C5 Aircross Satnav update v12

Faults and Technical chat for the Citroen Aircross
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LenH
Posts: 14
Joined: Mon Jun 17, 2019 6:20 pm

C5 Aircross Satnav update v12

Post by LenH » Sun May 03, 2020 8:53 pm

Hi All,
Had notification on phone app today that new update available for Satnav.
Citroen have now provided a utility for downloading, formatting USB stick and copying to stick.
It also unzips the file to your USB Stick.
Great will save a lot of the problems people have been having.
Only thing is it took nearly 1.5 hours to download the update, I have a Virgin intern et account which is fast, then about the same time to extract and copy to USB stick!
Don't know why it is so slow.
It then took 45 minutes to update Satnav on car.
So well done Citroen for making it easier but why so slow!
Would be interested if everyone else has the same issue.

Len
C5 Aircross 130 EAT8 Pure Tech Flair Volcano Red

Ries
Posts: 1
Joined: Mon Oct 21, 2019 11:45 am

Re: C5 Aircross Satnav update v12

Post by Ries » Mon May 04, 2020 8:49 am

I've read on other forums that the Citoen file server is not that fast.

rdeknegt
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Location: Eifel, Germany
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Re: C5 Aircross Satnav update v12

Post by rdeknegt » Mon May 04, 2020 9:36 am

Had a 2Mb download up to mid april, took last year 26 hours to Download, now have a 100 mb connection, 23 minutes download.
Used IDM as download accelerator, 18 connections at the time.

Now I only hve to make a tour to update the nav
Cars: C5 Aircross 180 Shine ,BMW Z4 E89. 2.8i sDrive

Big_Hawk
Posts: 7
Joined: Thu Nov 07, 2019 1:49 pm

Re: C5 Aircross Satnav update v12

Post by Big_Hawk » Sat May 16, 2020 9:15 am

Hi, while It's heartening to learn that the new method of installing sat nav updates v.12 onto the C5 aircross are successful for some, I'm unable to even download the supplied link onto the desktop, as advised. After numerous attempts, I'm seriously losing the will to live! The couple of occasions where I thought I'd overcome the issue turned out to be fails. A file of sorts appears on my Mac desktop titled "Unconfirmed 215061 download." When I attempt to open it I am greeted with a notice, thus: "There is no application set to open the document, ' " unconfirmed 215061 download." 'On the off chance, is anyone else likewise suffering the continuing saga of sat nav update difficulties courtesy of Citroen!? 🤨

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srperry
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Location: Wiltshire, UK

Re: C5 Aircross Satnav update v12

Post by srperry » Sat May 16, 2020 10:44 am

Hi, the app to install the updates to a USB is a Windows app that won't work on a Mac, and I think that is what the file is that has appeared on your desktop.

You need to follow the instructions for direct downloading of the maps, formatting the USB and unpacking the files from the download onto the USB.

To be honest, using the app extended the file download time by about 400%, and once installed using the app onto the USM and putting that in thcar, the actual update took about an hour. If I had known how long the app would take to do anything, I would have used the manual download method as I have previously.
C5 Aircross PureTech 130 S&S Flair, Tijuca Blue/Black Roof, Metropolitan Grey ambience

rdeknegt
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Location: Eifel, Germany
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Re: C5 Aircross Satnav update v12

Post by rdeknegt » Sat May 16, 2020 4:13 pm

I was advised via the app that there was a download. tried to mail the link fm my Android Phone to myself. it ended up by manually entering the link address on my Desktop. why not giving the link on the Citroen.de or uk site, which wud be easier.
If it has to do with the car id, one cud easely enter the von as a confirmation.
Last edited by rdeknegt on Sat May 16, 2020 7:11 pm, edited 1 time in total.
Cars: C5 Aircross 180 Shine ,BMW Z4 E89. 2.8i sDrive

Big_Hawk
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Joined: Thu Nov 07, 2019 1:49 pm

Re: C5 Aircross Satnav update v12

Post by Big_Hawk » Sat May 16, 2020 5:23 pm

Thanks, srperry & rdeknegt for your input. I gave up for today I just wasn't in the mood come the afternoon, but I'll get back onto it tomorrow, Sunday, and I'll let you know how I get on. Keep your fingers crossed.

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