Search found 10 matches

by stpauli
Thu Oct 24, 2019 9:37 pm
Forum: Faults & Technical
Topic: Body work problems
Replies: 8
Views: 8533

Re: Body work problems

Hi Jay, many thanks for your input, The on the road price of a C5 Aircross Flair Plus is just under £30.000 so the build quality should be far better, the problem with my 1st C5 in that there was a 5mm difference between the wing and front door, this must surely be a manufacturing defect, as I said ...
by stpauli
Wed Oct 23, 2019 5:30 pm
Forum: Faults & Technical
Topic: Body work problems
Replies: 8
Views: 8533

Re: Body work problems

Final Update. Received an email from Jordan Dunn a Citroen Customer relations manager informing me that citroen were NOT going to offer any assistance with regard to the costs of nearly £1400:00 to replace the damaged wheel arch surrounds and front bumper, they are wiping their hands of this situati...
by stpauli
Tue Oct 22, 2019 10:25 pm
Forum: Faults & Technical
Topic: Body work problems
Replies: 8
Views: 8533

Re: Body work problems

Hi all, just an update on the totally meaningless customer relations department at Citroen UK, after not hearing from them and my dealership wanting to know what I am doing regarding the future of the car EVEN more problems are showing up which include the electric parking brake not releasing when t...
by stpauli
Wed Oct 16, 2019 11:53 am
Forum: Faults & Technical
Topic: C5 Aircross Tailgate
Replies: 10
Views: 10720

Re: C5 Aircross Tailgate

Hi John, My 2nd C5 Aircross (in 3 months) has a LOT of bodywork problems including a misaligned Tailgate which let's rain into the boot, when contacting citroen about this and the other defects AFTER my dealership had sent them 9 photos of the problems they replied stating that "as there are NO...
by stpauli
Wed Oct 16, 2019 10:43 am
Forum: Faults & Technical
Topic: Body work problems
Replies: 8
Views: 8533

Re: Body work problems

Hi again, an update on the NON EXISTENT help from citroen so call customer support. After taking the car back to the dealership where they took photos of the wheel arch surrounds, front bumper, Tailgate misalignment, chip on quarter panel and loose trim and forwarded them onto citroen I received an ...
by stpauli
Mon Sep 30, 2019 12:36 pm
Forum: Faults & Technical
Topic: Body work problems
Replies: 8
Views: 8533

Re: Body work problems

Hi again, 6 days later and still no contact from Citroen, I have now got Motability involved and Citroen have until Wednesday to respond with a solution otherwise another rejected vehicle. When going on the Citroen customer service website AGAIN and asking a question the next day the website shows y...
by stpauli
Thu Sep 26, 2019 5:23 pm
Forum: Faults & Technical
Topic: C5 Aircross Tailgate
Replies: 10
Views: 10720

Re: C5 Aircross Tailgate

Hi, did you manage to get any help from Citroen customer services?, My (2nd) brand new C5 Aircross arrived at the dealership with LOTS of scuff marks on the wheel arch surrounds and front bumper, (please look at my post under bodywork problems) trying to get help from the so called "customer se...
by stpauli
Wed Sep 25, 2019 6:23 pm
Forum: Website Issues
Topic: New post
Replies: 5
Views: 19316

Re: New post

Hi Rob,
Took ages to find out how to do it also had problems logging in but patience got me there.
by stpauli
Wed Sep 25, 2019 6:18 pm
Forum: Faults & Technical
Topic: Body work problems
Replies: 8
Views: 8533

Body work problems

Hi everyone. I am new to this forum but I would like to let everyone know of my unhappy experiences with 2 new C5 Aircross Flair Plus. I collected a brand new C5 Aircross from my local dealership on 3rd July 2019 and the next day I took the car to have it professionally body glazed, upon collection ...
by stpauli
Wed Sep 25, 2019 5:34 pm
Forum: Website Issues
Topic: New post
Replies: 5
Views: 19316

New post

I might be a bit thick but HOW do you post an issue on this forum ;)